Ridsys Support & Enablement Desk
Infrastructure reliability and growth velocity share the same support desk. Access product docs, experiment logs, analytics dashboards, and enablement resources across divisions.
Registered clients can browse headend and CAS documentation, GrowthLab™ playbooks, Commerce Engine™ templates, and ticket history—all routed to the right specialists.
Infrastructure Docs
Ridsys product manuals, deployment guides, APIs, and field operations checklists.
Growth Playbooks
GrowthLab™ experiment logs, Commerce Engine™ templates, and measurement planners.
Tickets & Analytics Desk
Raise infrastructure tickets, request experiment reviews, and access dashboards in one workspace.
Product Documentation
R-CAS Documentation
Complete guide to conditional access system setup, configuration, and management.
View Docs →R-SMS Documentation
Subscriber management system user guides, billing integrations, and API references.
View Docs →R-CRM & Field Ops
Field operations playbooks, SLA workflows, customer service KPIs, and mobile app guides.
View Docs →GrowthLab™ Playbooks
Experiment templates, measurement plans, and documentation for Commerce Engine™ workflows.
Access Playbooks →Downloads & Enablement Kits
Access infrastructure firmware alongside GrowthLab™ and Commerce Engine™ enablement kits. Use your assigned credentials for the appropriate workspace.
Firmware & Software
Latest firmware releases and software updates for R-CAS, R-SMS, and R-CRM.
Available to registered users via Ridsys support portal.
Mobile Apps
Android apps for field teams, collections, and customer self-service.
Available to registered users via support portal access.
GrowthLab™ Experiment Logs
Experiment briefs, approved hypotheses, and post-test analysis packaged for reuse.
Available to GrowthLab™ clients via enablement workspace.
Commerce Engine™ Templates
Lifecycle automation blueprints, creative matrices, and media guardrails.
Available to Commerce Engine™ clients via support portal.
Access Downloads: Infrastructure and digital enablement files live in their respective portals. Request or reset your access below. Go to portals →
Get Support
Portal Links
Access dedicated portals for Ridsys infrastructure and Ridsys Digital programs.
Support Hours
Ridsys infrastructure teams operate 24×7 for critical incidents; GrowthLab™ and Commerce Engine™ squads run weekly sprint reviews with on-call coverage for active experiments.
Remote Support
L1/L2 remote assistance, on-site dispatch for AMC customers, and experiment review sessions for GrowthLab™ cohorts.
Experiment Review Desk
Schedule experiment readouts or lifecycle audits with the Ridsys Digital team.
Book a ReviewCommon questions include how to access Ridsys infrastructure portals, where to find GrowthLab™ experiment logs, and how Commerce Engine™ templates stay updated. The Support & Enablement Desk provides firmware updates, mobile apps, lifecycle playbooks, analytics dashboards, and ticket history through authenticated workspaces for R-CAS, R-SMS, R-CRM, GrowthLab™, and Commerce Engine™ clients.
Frequently Asked Questions
Where can I find product docs and downloads?
Support → Help Center → Downloads has manuals, firmware and app links.
How do I open a support ticket?
Use the portal links (RSMS/RCRC) or the contact form, depending on SLA.
What are your support hours?
Standard business hours, with 24×7 options on specific plans.
Do you provide remote support?
Yes—L1/L2 remote help and on‑site assistance for AMC customers.
Where can I report a security issue?
Use the security contact listed in the policy page.