Infrastructure & IT Services
Reliability engineering and operations that keep systems healthy and fast — with clear guardrails and measurable outcomes.
We align SRE
SRE & Observability
SLIs
ITSM & Automation
Service catalogs, CMDB, and runbooks with GitOps
Cloud & DevOps
IaC
Security & SLAs
Zero‑trust access, key management, SOC2
How we operate and improve
Plan with SLOs and budgets, instrument with OTel, and run runbooks
Plan → Instrument → Observe → Respond → Automate → Ship → Plan
Products that complement your rollout
Key Terms
- SRE
- Site Reliability Engineering Site Reliability Engineering (SRE)Engineering discipline to keep systems reliable.Why it matters: Balances velocity with reliability.
- SLIs/SLOs
- SLIs / SLOsService Level Indicator (SLI)Measured metric of service performance.Why it matters: Evidence for SLOs and reliability reviews.Service Level Objective (SLO)Target reliability for a service.Why it matters: Aligns engineering and business on reliability.
- IaC
- Infrastructure as Code Infrastructure as Code (IaC)Managing infra through code (e.g., Terraform).Why it matters: Repeatability and speed.
- GitOps
- Git‑based operations GitOpsOps driven by Git pull requests and CI/CD.Why it matters: Auditability and safe changes.
- SOC2/ISO
- SOC2 / ISO 27001SOC 2Security compliance framework.Why it matters: Assurance for customers and partners.ISO 27001Information security standard.Why it matters: Structured security practices.
- FinOps
- Cloud financial operations FinOpsCloud financial operations.Why it matters: Controls cost without blocking velocity.
- OTel
- OpenTelemetry OpenTelemetry (OTel)Open standard for traces, metrics, and logs instrumentation.Why it matters: Unified telemetry enables deep visibility and faster incident response.
- Error budget
- SLO allowance Error BudgetAllowance for downtime or failures within an SLO window.Why it matters: Balances release velocity with reliability by making risk explicit.
- Runbook
- Ops guide RunbookStep‑by‑step guide to diagnose and resolve common issues.Why it matters: Reduces MTTR and makes operations repeatable.